Operations Specialist

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. 

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. 

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report. 

Job Summary:

In this role, you will be an integral member of the Workforce Services Employee Relations (ER) team, supporting the delivery of strategic initiatives focused on capability development, operational excellence, continuous improvement, and employee relations effectiveness.

The Operations Specialist will partner closely with ER and wider Workforce Services Teams to enhance team capability through training coordination, and performance improvement initiatives. The role is responsible for identifying opportunities to simplify processes, improve consistency, leverage data and insights, and strengthen overall ER service delivery. The role combines operational coordination, continuous improvement, and analytics to support a high-performing ER function.

As business priorities evolve, the Operations Specialist will be expected to lead or support strategic projects and organizational improvement initiatives that contribute to the long-term success of the Workforce Services organization.

"This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership”  #LI-TH1 

Major Responsibilities:

Governance, Compliance & Workforce Services Framework Management

• Support the creation of the Workforce Services governance framework, ensuring alignment between policies, standards, procedures, guidelines, templates, and supporting resources.
• Support audits, assessments, quality reviews, and governance reporting activities by ensuring documentation and supporting records are maintained appropriately.
• Develop governance dashboards, metrics, and reporting mechanisms to monitor document health, review cycles, compliance obligations, and continuous improvement activities.
• Identify opportunities to standardize documentation, reduce duplication, simplify processes, and improve overall usability of Workforce Services resources.
• Support change management activities associated with policy, process, and governance updates to ensure successful adoption across Workforce Services.

Capability Development

• Support the ER Manager to coach ER Specialists to strengthen report writing and investigative practices.
• Coordinate and facilitate training sessions, workshops, knowledge-sharing forums, and team learning activities.
• Develop practical learning resources, job aids, playbooks, guides, and reference materials that promote consistency and best practice adoption.
• Foster a culture of continuous learning and collaboration across the ER team.

Continuous Improvement and Operational Excellence

• Partner with the wider Workforce Services team to support employee engagement and retention initiatives as required.
• Identify and facilitate continuous improvement initiatives that enhance service delivery, efficiency, consistency, and quality outcomes.
• Conduct assessments of current-state documentation and recommend improvements based on data, stakeholder feedback, and operational needs.
• Track improvement initiatives and monitor effectiveness through defined success measures.
• Support the long-term Craft Professional strategy by assisting with organizational communications, policy alignment and change management practices that supported business continuity and employee engagement.
• Promote adoption of best practices and ensure continuous alignment with organizational standards and governance requirements.
• Serve as a trusted partner in identifying operational challenges and recommending practical improvement solutions.

Program Coordination & Knowledge Management

• Analyze investigations data to identify trends, recurring themes, emerging risks, and improvement opportunities and present to Workforce Services Leadership.
• Prepare presentations, summaries, and reports for ER leadership and Workforce Services management.
• Coordinate recurring operational reviews, lessons learned activities, and continuous improvement forums.
• Support change management activities associated with new programs, procedures, tools, or organizational initiatives.
• Assist with project planning, implementation tracking, and stakeholder communications.

Education and Experience Requirements:

• Requires bachelor's degree (or international equivalent) and 5-8 years of relevant experience or 9-12 years of relevant work experience in lieu of degree.
• Experience in Employee Relations, Organizational Development, Continuous Improvement, or a related field.
• Experience leading or supporting process improvement initiatives and operational projects.
• Demonstrated ability to manage multiple priorities and work across diverse stakeholder groups.

Required Knowledge and Skills:

• Strong coaching and mentoring capabilities.
• Strong analytical and problem-solving skills.
• Experience using Power BI, or similar reporting tools.
• Ability to identify trends and translate insights into practical recommendations.
• Strong written and verbal communication skills.
• Experience supporting change management and process implementation activities.
• Ability to influence stakeholders and drive adoption without direct authority.
• Demonstrated commitment to continuous improvement and operational excellence.

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive.  Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.